Our Ongoing Quest For Quality

A.J. Oster - Corporate Quality Responsibility

At A.J. Oster, the pursuit of continuous quality improvement defines our corporate culture from top to bottom. It begins with full-time staff at every facility charged with leading company-wide efforts to achieve "Best in Class" Performance in every aspect of our business, including:

  • Participation in the OSHA Voluntary Protective Program (VPP), an employee-driven program to promote worksite safety
  • A standardized customer satisfaction improvement program realized through measurable goals of on-time delivery and product quality
  • A Total Productive Maintenance (TPM) program to ensure equipment reliability necessary for on-time performance
  • Strategic quality initiatives aimed at exceeding customer expectations, developed through the use of numerous external measures of customer satisfaction
  • A Quality Function Deployment (QFD) initiative to help us better understand and define our customers' needs
  • Lean Manufacturing principles employed to eliminate waste and improve efficiency
  • Using 6 Sigma principles to solve complex problems
  • Using the Plan Do Check Adjust model to continuously improve all our business processes

Through these and other continuous improvement initiatives, along with our ISO 9001 quality management system, A.J. Oster ensures that our customers receive the highest quality products and services on time, every time.

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